Dymos: Dynamic Ordering System
Breakthrough AI Voice ordering for restaurants
Reference Model
Dymos is a collection of cloud services that rely on a reference database. The reference database contains information about a restaurant’s menu and about other relevant aspects such as open hours. The reference model that is implemented by the database is highly-complex and fully capable of representing all necessary menu details with respect to products, modifiers, prices, discounts, etc.
Advanced speech Correction
Dymos uses 3rd-party automatic speech recognition services (ASR); this creates a need for some speech-to-text post-processing. Dymos uses several highly-effective proprietary techniques to accomplish the task of determining the best possible interpretation of user input.
Multiple factors can diminish the accuracy of recognized speech during a phone call, making it essential that the AI double-check some input with the user. Dymos’s “Did you say?” feature is an essential part of this.
language Comprehension
Dymos has multiple innovations in the NLU engine that allow for advanced language comprehension. Dymos’s powerful semantic analysis of user input helps determine user intent with a high degree of accuracy so that orders are accurate.
Multiple technologies are utilized for NLU, including the leveraging of GenAI services in some instances.
Dialogue Management
Robustness is the key to Dymos’s dialogue management; during a conversation such as that of order taking, even between two humans, ambiguity can creep in and derail the dialogue. Restaurant customers have a stake in a successful outcome and usually show a willingness to press forward to get clarity where there is confusion: Dymos uses multiple features to help things “stay on the rails” to achieve a successful outcome.
Order Building
Even the most complex orders can be handled with total accuracy; this includes handling of multiples of items. Other AI voice ordering systems may struggle as the complexity of orders increases. Users add items, they add or remove sub-items (e.g. pizza toppings), and often ask to replace some item modifier with something else (“make that a large”). Dymos does not generalize where details count! The detailed specifics of each customer request for a given order are handled with the accuracy that such details deserve.
The Digital Restaurant Ordering Experience: Arguments for the Viability of AI Phone Ordering
In your business, efficiency is a critically important objective for you and for your customers. You understand the tradeoffs involved (you want to retain some aspects of the human element for ordering and fulfillment), but you are eager to use technology to increase efficiency and reduce costs where possible. Dymos has a unique place in the digital experience.
- Often more convenient than a mobile app – when an out-of-store customer is ready to order ahead to the store, there are usually only three options – web, mobile or phone. And for phone, the customer may want a digital-only experience for making their order. Dymos allows that to happen with the convenience that is involved with something as simple as dialing a phone number and conversing in a way that is natural .
- Efficiency for the customer: somewhat surprisingly – our experience has demonstrated that customers can use Dymos to make an order by phone more quickly than with any competing digital solution. During a Dymos phone call, customers can respond by cutting off the Dymos prompt at any point to speak what they want. Dymos also offers a shortcut wherein the caller can say “finish the order”, allowing Dymos to choose common defaults for items that are currently in-progress and to proceed to the final confirmation stage of the call.
- Cost-Effectiveness for the Restaurant – we have subscription tiers to meet your needs and help save you money. We are able to meet your order-taking needs at a fraction of the cost of competing solutions, or of the cost of using in-house employees or a call center.
Quality and Accuracy
Nervous about your new hire forgetting key parts of your menu and/or prices? Are you finding that the call center makes too many mistakes – with delivery addresses and with orders? Dymos ‘s advanced AI capabilities will put you on solid ground. Whereas some chatbot ordering systems attempt to be conversational, at Software Engineering Concepts, Inc, we believe that accuracy of the order and its metadata is paramount. Dymos puts the emphasis on accuracy.
Reliability and Dependability
Is your existing approach reliable? Do order-taking employees call in sick? Does the call center always come through? Are your employees frazzled by having to bounce between phone, oven, make line and front counter? With Dymos you will have 24/7 up-time, and you can confidently encourage your customers to order by phone!
Completeness
Dymos uses breakthrough advances in the area of menu representation, combined with AI algorithms for dialogue flow. It has full knowledge of your menu and other information about your service establishment such as closing times, etc. Dymos is your intelligent agent to handle all your phone orders!
Timeliness
It’s Friday afternoon – the weekend rush starts soon. Did you remember to convey your specials to the call center? Dymos is always-up-to-date via the secure web-based dashboard we provide to you that allows you to make dynamic menu changes (content, pricing, specials, etc.).
Take Multiple Orders at Once
When your customers dial in to Dymos, Dymos always picks up. Dymos allows multiple, unlimited customer phone orders to take place simultaneously. Your only task is to make sure kitchen staff can fill all those orders!
Customization/Personalization
Do your order takers remember your customer’s preferences? Dymos does! Personalization is possible for phone customers who desire it, but is optional and can simply be turned off for those customers who don’t want or need this feature.
Ease of Use
- Startup costs: $0 – we don’t charge a setup fee. Sign-up today – you can start taking orders within days. (POS integration may take longer).
- On-going operations: you can choose to use our merchant tablet for orders to your kitchen, or full integration with your existing Point of Sale system. Once integrated, orders will flow into your establishment.
- For unpaid orders: customers pay at your store or they pay drivers upon delivery
- For paid orders: Dymos uses Stripe to securely process your customer’s order transaction; payments are transferred into your account within a pre-determined time period (typically one business day).
Overall Effectiveness
How effective is your existing order taking process? Estimates of a comparison that combines quality, reliability, completeness, timeliness, and multiple-order capability:
Call Center
65%
In-house (employees)
80%
DYMOS (Guided Ordering)
98%